Effective Date: June 18, 2026
Thank you for shopping with Bon Bourgeois.
We are committed to providing quality apparel and a positive customer experience. Please read this Return & Refund Policy carefully before making a purchase.
By placing an order through bonbourgeois.com, you agree to the terms outlined below.
1. Overview
At Bon Bourgeois, we sell custom apparel and merchandise that are produced specifically for each customer after an order is placed.
Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or preference changes.
However, we will gladly assist customers if an item arrives damaged, defective, or incorrect.
2. Eligibility for Refunds or Replacements
You may be eligible for a replacement or refund if:
- You received the wrong item
- Your item arrived damaged
- Your item contains a manufacturing defect
- Your order was significantly different from what was purchased
To qualify, you must contact us within 14 days of receiving your order.
3. Non-Returnable Items
The following situations are not eligible for refunds or returns:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind
- Buyer’s remorse
- Normal wear and tear
- Minor variations in print placement
- Minor color differences caused by screen settings
- Items damaged after delivery due to misuse, improper washing, or customer handling
Please review sizing charts carefully before placing your order.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
To initiate a claim, email:
Please include:
- Your full name
- Order number
- Description of the issue
- Clear photographs showing the problem
Failure to provide photographs may delay processing.
Once reviewed and approved, we may:
- Replace the item at no additional cost
- Issue a partial refund
- Issue a full refund
The resolution offered will depend on the nature of the issue.
5. Lost Packages
If tracking indicates that your package was delivered but you cannot locate it:
- Please check with household members
- Check with neighbors
- Contact the shipping carrier
Bon Bourgeois is not responsible for packages lost or stolen after confirmed delivery by the carrier.
If a package is lost in transit and never delivered, please contact us and we will work with the shipping carrier to investigate.
6. Return Authorization
Do not send products back without first contacting us.
Unauthorized returns may not be accepted.
All return requests must receive prior approval from Bon Bourgeois.
7. Return Shipping Costs
If a return is approved due to:
- Manufacturing defects
- Damaged items
- Incorrect items sent by us
Bon Bourgeois will cover return shipping costs when applicable.
If a return is approved for any other reason permitted by law, the customer may be responsible for return shipping costs.
8. Exchanges
Because products are made to order, we generally do not offer exchanges for:
- Incorrect size selection
- Incorrect color selection
- Customer preference changes
Please review all product details and sizing information before completing your purchase.
If an exchange is approved due to our error, a replacement product will be sent at no additional cost.
9. Refund Processing Time
Once a refund has been approved:
- Refunds are issued to the original payment method
- Processing typically occurs within 5-10 business days
- Financial institutions may require additional processing time
Refund timing may vary depending on your payment provider.
10. Order Cancellations
Orders are processed quickly after purchase.
If you need to cancel an order, contact us immediately at:
Cancellation requests are not guaranteed.
Once production has begun, orders generally cannot be canceled or modified.
11. Refused Deliveries
If a package is refused or returned due to:
- Incorrect shipping information provided by the customer
- Failure to receive the package
- Failure to pay any applicable duties or fees
Additional shipping fees may apply before reshipment.
12. Chargebacks
We encourage customers to contact us first regarding any order concerns.
Initiating a chargeback without first contacting us may delay resolution.
We reserve the right to provide order documentation, shipping records, and communication history to financial institutions in response to chargeback claims.
13. International Orders
Customers are responsible for:
- Customs duties
- Import taxes
- Government fees
- Other destination-country charges
These fees are not included in product prices or shipping charges unless otherwise stated.
14. Limitation of Liability
Bon Bourgeois shall not be liable for delays caused by:
- Shipping carriers
- Customs inspections
- Weather events
- Supply chain disruptions
- Circumstances beyond our reasonable control
15. Policy Updates
We reserve the right to update this Return & Refund Policy at any time.
Changes become effective immediately upon posting to bonbourgeois.com.
Continued use of our Website constitutes acceptance of any updated policy.
16. Contact Information
For questions regarding returns, refunds, exchanges, or damaged products, please contact:
Bon Bourgeois
2393 South Congress Avenue
Palm Springs, FL 33406
Email: contact@bonbourgeois.com
Website: bonbourgeois.com